ColdTrack is leading provider of pick-and-pack, logistics, and purpose-built software for cold and frozen e-commerce brands. Today, the Edison, N.J.-based company announced its 100% Pack Accuracy Guarantee, which it claimed is the first of its kind.
ColdTrack said the performance guarantee is the product of its investment of more than $10 million in technology and automation, including the development of the ColdTrack Live proprietary order management system (OMS) and shipping management platform. The company added that its pick-and-pack operations are integrated with Deposco’s warehouse management system (WMS).
These advancements have led to operational performance improvements including 99.9% pack accuracy rates, representing a 67% year-over-year reduction in order errors, claimed ColdTrack.
“We are committed to providing our partners with the highest level of service and reliability,” said Josh Abramson, chief financial officer of ColdTrack. “Making a deliberate multi-million dollar investment in our technology, which is powered by top-tier talent recruited from across the industry, has transformed our operations to enable unprecedented accuracy. Our Pack Accuracy Guarantee is a testament to our tech-forward approach and the commitment of our team to excellence, innovation, and client satisfaction.”
Deposco serves as WMS partner
ColdTrack said its 100% Pack Accuracy Guarantee ensure complete accuracy for clients whose orders are picked and packed at ColdTrack facilities. If any errors occur, the company contractually agrees to reimburse its clients promptly for any affected packages.
After an extensive search, ColdTrack said it chose Deposco Inc. as a WMS partner for the guarantee. Founded in 2004, the company said its supply chain software maps a path to success, accelerates execution, and navigates a growth journey, driving efficiency and cost savings.
Alpharetta, Ga.-based Deposco said its AI-powered platform delivers actionable insights across the entire supply chain—from planning to execution—adapting like a GPS to keep customers on the optimal path. With an extensive collection of pre-built integrations for rapid implementation, Desposco said it helps more than 4,000 retailers, third-party logistics providers (3PLs), direct-to-consumer (DTC) businesses, and brands navigate over 165 million consumer orders globally.
Scanners facilitate perishable fulfillment
Deposco and ColdTrack implemented a scan-based fulfillment flow that starts from the moment inventory is received: each pallet is scanned and key data is logged within its database, such as lot numbers and expiration dates. The partners said the scanning helps maintain quality assurance and cost-effective first expiration, first out (FEFO) inventory management.
On ColdTrack’s production room floor, order selectors are outfitted with advanced wireless Wi-Fi-enabled wrist computers displaying pick lists and finger-appointed lasers, scanning every item placed into each box. This order data, combined with shipment tracking numbers, provides unprecedented order-level traceability for each parcel delivered to a consumer’s home.
“In perishable fulfillment, order accuracy is the difference between a delighted customer and a costly, brand-damaging experience,” said Josh Lett, senior vice president of professional services at Deposco.
“ColdTrack’s investment in our WMS platform demonstrates their exceptional commitment to their customers’ success,” he said. “This investment delivers immediate value through error-proofed operations, white-glove expertise and support, and long-term dividends in customer satisfaction and retention—so brands can focus on growth rather than fulfillment worries at a time when operating expenses run high and consumer loyalty is never a given.”
ColdTrack Live optimizes order accuracy rates
The ColdTrack Live OMS gives customers access to cartonization and coolant quantity logic, automatic claims handling, and real-time tools to monitor shipping exceptions and carrier on-time delivery performance. The company said it provides functionality previously unavailable to perishable shippers.
One such feature is a weather-based coolant optimization algorithm that automatically adjusts coolant types and quantities based on the destination temperature of each parcel.
ColdTrack Live also pushes all order logic upstream so that Deposco’s WMS releases clean orders to the warehouse floor. This further reduces the likelihood of errors typically caused by manual adjustments on pick-and-pack assembly lines, said the company.
“The combination of ColdTrack Live OMS and Deposco WMS has been phenomenal from a productivity and performance management standpoint,” said Margaret Szczykutowicz, vice president of fulfillment operations at ColdTrack. “The level of precision data provided from Deposco allowed us to implement an incentive program to reward our top order selectors, boosting order accuracy rates by 40%.”
In addition to improving order accuracy, the company has also increased order-packing velocity by 128%, shipping deadline adherence to 99.9%, and inventory management accuracy to 99.8%. ColdTrack said its pack accuracy guarantee ensures accurate and timely order fulfillment, enabling clients to focus on their core business activities while maintaining customer trust and loyalty.
Formerly Nutrifresh, NF Solutions LLC does business as ColdTrack. It provides DTC and and direct-to-business brands with fulfillment services for perishable products. The company has facilities in New Jersey, Indiana, and California and provides discounted shipping rates with one-day ground shipping to 80% of the U.S. population.
